Industry News

    Customer Service in the Digital Marketing Age

    February 25, 2020 by Leave a Comment

    Customer Service in the Digital Marketing Age

    The classic tale of David and Goliath is one that SMB owners know well. Mom & pops, start-ups, even established mid-sized companies will come to… [Read more...]

    Tagged With: Social Media, Content Marketing, CRM, customer service, customer service guide, Email Marketing, hubspot, marketing strategy, marketing tools, Industry News

    Maintaining a Positive Customer Experience is a Marketing Task

    February 03, 2020 by Leave a Comment

    Maintaining a Positive Customer Experience is a Marketing Task

    [Read more...]

    Tagged With: Social Media, brand perception, customer experience, customer service, Marketing, marketing strategy, online reputation

    Service Sells: Good Customer Service Boosts Sales

    October 26, 2018 by Leave a Comment

    Service Sells: Good Customer Service Boosts Sales

    Bargain pricing and free merchandise just won't cut it anymore. The sales culture has shifted, and people who once searched for the lowest price are… [Read more...]

    Tagged With: customer service, marketing strategy

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    I founded this organization in 2002 with the belief that businesses of ALL sizes can have great marketing programs. Our small to mid-sized clients are both B2B and B2C, and span a variety of industries. 

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